Who answers your calls
Say how the call center started, where its agents work from and who it answers for. A business handing over its phone wants to know who will be speaking in its name, so write this the way you would say it on the phone.
How we answer
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In your name
Every call is answered with your greeting, by somebody who has read your instructions.
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Day and night
Say your hours: around the clock, after hours only, or whenever you are busy.
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Kept private
Say how callers’ details are kept, and who sees them: you and the agents who answer.
The people on the line
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Your name
Founder
What you did before, and the kind of business you are best at answering for.
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A supervisor
Supervisor
Who looks after the agents, the greetings and the instructions.
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An agent
Agent
The voice most of your callers will hear. Say a little about them.
Hand us your phone for a week
Try it before you decide. Say how a trial works and what it costs.